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Maintenance

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To report maintenance at your property please refer to the tables below.

*** Emergency maintenance is when your immediate health, safety or security is at risk or damage to the property is likely eg; raw sewage, live exposed wiring, flooding. Please take all necessary actions to ensure your safety and mitigate damage/loss, i.e. turn water off. ***


The online maintenance request form is the preferred method of reporting maintenance, however, you can if necessary also report general maintenance by telephone on 1800 182 032 & press option 1 for the Government Employee Housing Help Desk.

The Help Desk is available 24/7, however, calls outside of business hours (Mon - Fri 8am - 5pm) should be made to this number only when reporting emergency maintenance.

**Please note that all calls to the Helpdesk outside of business hours (Mon-Fri 8am-5pm) are treated as an emergency and incur a high "call out" fee, which will be on charged to the tenant if the maintenance is not an emergency**

If your property ID is a 4 digit number, e.g. 1234  you are residing in a government owned property
Your house ID can be found in your Section 48 / Residential Tenancy Agreement
IssueHoursAction
General Maintenance24/7Submit online form
Emergency Maintenance 8am - 5pm 
Mon - Fri		Submit online form
Then phone: 1800 182 032 select option 1
This is to ensure your emergency has been flagged.
Out of Hours Emergency Maintenance5pm - 8am
Mon - Fri
Weekends
Public Holidays		Phone 1800 182 032 choose option 1


The online maintenance request form is the preferred method of reporting maintenance, however, you can if necessary also report general maintenance by telephone on 1800 182 032 & press option 1 for the Government Employee Housing Help Desk.

To report emergency maintenance outside of business hours (Mon - Fri 8am - 4pm) you MUST contact the owner / managing agent directly.

If your property ID begins with 'P', eg P000 you are residing in a private rental
Your house ID can be found in your Section 48 / Residential Tenancy Agreement
IssueHoursAction
General Maintenance24/7Submit online form
Emergency Maintenance8am - 4pm
Mon - Fri		Submit online form
Then phone: 1800 182 032 select option 1
This is to ensure your emergency has been flagged.
Out of Hours Emergency Maintenance4pm - 8am
Mon - Fri
Weekends
Public Holidays

Phone the owner or managing agent of the property.
owner/agent details located in your Section 48.

and email details of maintenance reported to:
propertyserviceshelpdesk@sa.gov.au for our records only