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Maintenance
REPORTING MAINTENANCE
To report maintenance at your property please refer to the information below.
*** Emergency maintenance is when your immediate health, safety or security is at risk or damage to the property is likely eg; raw sewage, live exposed wiring, flooding. Please take all necessary actions to ensure your safety and mitigate damage/loss, i.e. turn water off. ***
The online maintenance request form is the preferred method of reporting maintenance, however, you can if necessary also report general maintenance by telephone on 1800 182 032 & press option 1 for the Government Employee Housing Help Desk. The Help Desk is available 24/7, however, calls outside of business hours (Mon - Fri 8am - 5pm) should be made to this number only when reporting emergency maintenance. **Please note that all calls to the Helpdesk outside of business hours (Mon-Fri 8am-5pm) are treated as an emergency and incur a high "call out" fee, which will be on charged to the tenant if the maintenance is not an emergency** | ||
|---|---|---|
| Please note that maintenance reporting is the same for government owned and leased UNLESS this is an out of hours emergency | ||
| Your house ID can be found in your Section 48 / Residential Tenancy Agreement | ||
| Issue | Hours | Action |
| General Maintenance | 24/7 | |
| Emergency Maintenance | 8am - 5pm Mon - Fri | Submit online form |
Government Owned Out of Hours Emergency Maintenance | 5pm - 8am | Phone 1800 182 032 choose option 1 |
Private Rental Out of Hours Emergency Maintenance | 4pm - 8am | Phone owner or Leasing Agent of the property - owner/agent details located in the Section 48 of your Lease Agreement AND for our records only, submit a maintenance request online confirming this has been reported to the owner/agent Submit online form |