Client Services

The AGFMA Hotline operates from 7.30 am to 5.00 pm Monday-Friday (excluding public holidays) and is the first point of contact for many sites, receiving over 20,000 inbound calls annually to raise priorities 1 & 2 job requests. A further 30,000 requests are received via fax and email each year. Although the AGFMA Hotline is predominately used to raise priority 1 & 2 requests, they also can provide clients with advice on how to raise breakdown and minor works jobs.

Information on our in-house government provider of the FM Services can be sourced here. Facilities Services is responsible for FM service delivery across regional South Australia and metropolitan Adelaide (southern region).

Spotless are our external FM provider delivering services to Metropolitan northern and central Adelaide regions. Spotless have a diverse customer base and are a leading provider of integrated facility services in Australia and New Zealand to both the private and public sector.

The Agency Advocacy team within the AGFMA Section have a unique role. With extensive knowledge of the contract requirements and obligations, they manage and address contract risks to ensure the contract outcomes are achieved and provide performance reports to senior managers and the governance committee on set performance measures.

The AGFMA Section conducts many audit and quality assurance measures throughout the year. Performance of the FM Service Providers under the FM arrangements is measured in a variety of ways, including by using key performance indicators (KPIs). This sections provides a summary of our audit and quality assurance service.

Learn more about how the Technical Data Schedules (TDS) form the basis of any Preventative Maintenance programme. A TDS outlines the tasks, type and frequency of preventative Maintenance servicing on our clients’ assets including plant, equipment and building fabric. View the current TDS reference set.

The AGFMA Section is committed to providing a safe workplace for all our employees and contractors. For more on our commitment to safety and other information, please click here.