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A Friday Note - 22 April 2016

Dear all

Looks like a beautiful long weekend coming up.  If you’re considering attending an Anzac Day ceremony in Adelaide, the new Anzac Walk in the city, built and managed by this department with BMD as our contractor, is worth a look.  This is a stunning piece of work done in an extremely short period.  Well done to Kylie O’Leary and team. 

On another front, a member of our Rail Operations team will play a very important role on Anzac Day, see his story below.

SAFETY

Continuous improvement is a gentle way of saying we all need to focus on our safety and the welfare of those around us. The tragedy on the Augusta Highway last weekend highlights our need to do more on the roads.  Your suggestions are always welcome.

Chris Hobart from the Media, Engagement and Communications team has produced a powerful video sharing stories from our rail workers to mark Rail R U OK? Day. View the video here. TrackSAFE has also launched ‘RailRes’ for rail workers.  More info in the news below.

PROJECTS

We are currently delivering 96 projects worth $6.632 billion and creating many jobs as a key focus.  As we move closer to getting a few more major projects out the door, we are also concentrating on the future pipeline of work.

It’s been a big few weeks for two of our major projects. The O-Bahn City Access Project team opened the city bound central bus lane with work on the new tunnel also underway. Over at the Torrens to Torrens project, traffic conditions are being transformed to allow for works on new bridges at Grange and Port Roads. The feedback’s been pleasing as road users adapt to the changes.

COMPLAINTS – A POSITIVE OPPORTUNITY TO ENGAGE

Nobody is perfect. Mistakes can, and invariably do occur. What matters is how our organisation responds. The most effective response is to fix the mistake and improve services, systems, practices, procedures and/or products to reduce the likelihood of incidents occurring again. For more, check out ombudsman.sa.gov.au and have a look at the work of the NSW Ombudsman.

WELL DONE

Last week I was delighted to provide well dones to our taxi people and the planning area for two of the largest reform projects this department has achieved in many years.  The ride sharing reforms provide a level playing field for competition to drive improved customer service.  The new planning legislation leads Australia in a consistent, integrated approach to planning reform.

Well done also to the Registration and Licensing Reform group and TRUMPS team for the successful implementation of system changes as part of Compulsory Third Party insurance reform.

This week we saw the release of the Operation Moving Traffic report and the world-leading app - addinsight. This app has taken hard work and very creative thinking from a group of public servants working together to provide much better information to drivers.  The Premier was clearly very pleased to see this department responding and leading bold innovation.  Mark Shotton and James Cox are two very clever people and we are all proud of their efforts and that of their teams.  You can download addinsight from the app store for free.  Amazing.

Have a good weekend

Michael Deegan